PRIVACY POLICY

Last updated: July 2026

Olive Creek Wellness Retreat respects your privacy and is committed to handling personal information carefully, transparently and responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, submit an enquiry, request a consultation, book a retreat or receive services from Olive Creek.

Olive Creek operates in Mauritius and processes personal information in accordance with the Mauritius Data Protection Act 2017 and other applicable legal requirements. The Act came into force on 15 January 2018 and gives individuals rights over the way organisations collect and use their personal information.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

 

1. Who Is Responsible for Your Information?

For the purposes of this Privacy Policy, Olive Creek Wellness Retreat is responsible for deciding why and how your personal information is processed.

Olive Creek Wellness Retreat
Royal Road, Congomah
Mauritius

Email: info@olivecreekwellness.com
Telephone / WhatsApp: +230 5728 7110

Questions or requests concerning your personal information may be sent to the email address above.

 

2. Information We May Collect

The information collected will depend on the nature of your enquiry, booking or relationship with Olive Creek.

Contact Information

This may include:

• Your full name
• Email address
• Telephone or WhatsApp number
• Country of residence
• Preferred method of contact

Enquiry and Booking Information

This may include:

• Retreat or service you are considering
• Preferred arrival and departure dates
• Number of guests
• Accommodation preference
• Date flexibility
• Companion details
• Questions, requests and correspondence
• Quotation, payment and booking information

Health and Wellness Information

Where relevant to a consultation or programme, we may ask for information about:

• Existing medical or psychological conditions
• Symptoms and health concerns
• Current medication
• Allergies and intolerances
• Recent illness, surgery, injury or hospital treatment
• Mobility or accessibility requirements
• Dietary or religious requirements
• Medical reports, test results or discharge instructions
• Existing professional care or treating practitioners
• Your reasons and goals for attending Olive Creek

Health information is treated as particularly sensitive and will only be collected where it is relevant to assessing suitability, providing care, protecting safety or meeting professional and legal responsibilities. The Mauritius Data Protection Act includes specific requirements for special categories of personal information, security, lawful processing and destruction of information when it is no longer required.

Payment and Financial Information

This may include:

• Amounts invoiced and paid
• Payment status
• Transaction references
• Billing information
• Refund, credit or rescheduling records

Where payment is made through a secure third-party payment link, payment details may be collected directly by the payment provider and handled under that provider’s privacy terms.

Olive Creek does not ask guests to provide complete bank-card details through its general website forms, email or WhatsApp.

Technical Website Information

Our website, hosting provider and security systems may automatically record information such as:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Form submission and security logs
• Cookie and consent preferences

This information may be used to operate the website, identify technical problems, improve performance and protect the website against abuse or unauthorised access.

Information From Other People

A family member, companion, travel adviser, healthcare professional or authorised representative may provide information on your behalf.

Where possible, the person providing the information should ensure that they have permission to do so and that the information is accurate.

 

3. How We Collect Information

We may collect information:

• Directly from you through website forms
• During telephone, email or WhatsApp conversations
• Through consultations and assessments
• When you accept a quotation or make a booking
• During your stay at Olive Creek
• From a person authorised to act for you
• From your doctor, therapist or other professional with appropriate permission
• Through website cookies, analytics and security technologies
• From payment, booking or administrative service providers

Please do not send highly sensitive medical documents through the general contact form unless the Olive Creek team has asked you to do so.

 

4. Why We Use Your Information

We may use personal information to:

• Respond to enquiries
• Recommend an appropriate retreat, consultation or service
• Assess whether Olive Creek can safely meet your needs
• Prepare quotations and personalised proposals
• Manage reservations, accommodation and payments
• Arrange consultations, therapies, meals and activities
• Personalise your programme
• Communicate before, during and after your stay
• Manage dietary, mobility and accessibility requirements
• Maintain appropriate health, treatment and programme records
• Coordinate with practitioners involved in your care
• Arrange transfers or other requested services
• Process insurance or reimbursement documents where requested
• Respond to complaints or disputes
• Maintain website security and performance
• Meet accounting, legal, professional and regulatory obligations
• Protect the safety, rights and wellbeing of guests, staff and practitioners
• Improve our services and guest experience
• Send marketing communications where you have agreed to receive them

We will not use health information for unrelated advertising or disclose it to marketing platforms.

 

5. Our Grounds for Processing Information

Depending on the circumstances, Olive Creek may process personal information because:

• You have asked us to take steps towards a booking or service
• Processing is required to provide a service or fulfil a booking
• You have given consent
• We must comply with a legal or professional obligation
• Processing is necessary to protect someone’s vital interests
• We have a legitimate interest in operating, securing and improving Olive Creek
• Information is required for an appropriate healthcare, wellness or safety purpose
• Information is needed to establish, exercise or defend legal rights

Where we rely on consent, you may withdraw it. Withdrawal will not affect processing that was lawful before consent was withdrawn. It may, however, affect our ability to provide a service when the information is necessary for safety, assessment or programme delivery.

 

6. Health Information and Confidentiality

Health, psychological and therapeutic information is only made available to people who reasonably need it to assess or provide your care.

Depending on your programme, this may include:

• Dr Siddick Maudarbocus
• Medical or nursing professionals
• Ayurvedic practitioners
• Counsellors or therapists
• Nutrition or movement professionals
• Relevant members of the guest-care team

Team members should receive only the information necessary for their role.

Information discussed during consultations and treatments is handled discreetly. Confidentiality may be limited where disclosure is required by law or where there is a serious and immediate concern for someone’s safety.

 

7. Sharing Your Information

We may share personal information with carefully selected parties where this is reasonably necessary.

These may include:

Olive Creek Team Members and Practitioners

Information may be shared internally with the people responsible for assessing, planning or delivering your programme.

Technology and Administrative Providers

These may include providers of:

• Website hosting
• Website forms and submission storage
• Email and communication services
• Information technology and cybersecurity support
• Booking and customer-management systems
• Cloud storage and document management
• Accounting and administrative services
• Website analytics
• Payment processing

These providers may only use information for the services they provide to Olive Creek and must handle it appropriately.

Healthcare and Wellness Professionals

With your permission, or where otherwise lawfully necessary, information may be shared with your doctor, therapist, hospital, laboratory, insurer or another professional involved in your care.

Travel and Service Providers

Where requested, relevant information may be shared with transport providers, travel advisers or other suppliers needed to arrange your stay.

Legal and Regulatory Authorities

We may disclose information when required by law, court order, regulatory process or where reasonably necessary to protect safety or legal rights.

Business Changes

If Olive Creek undergoes a merger, sale, restructuring or transfer, relevant information may be provided to professional advisers or a successor organisation, subject to appropriate confidentiality and legal safeguards.

Olive Creek does not sell personal information.

 

8. International Transfers

Some website, email, cloud, analytics or payment providers may process information outside Mauritius.

Where personal information is transferred internationally, Olive Creek will take reasonable steps to ensure that the transfer is lawful and that appropriate contractual, technical or organisational safeguards are in place.

The Mauritius Data Protection Act regulates transfers of personal information outside Mauritius, and the Data Protection Office provides guidance on safeguards for international transfers.

 

9. Payments

Payments may be processed through Peach Payments or another approved third-party payment provider.

When you follow a secure payment link, the payment provider may collect personal and financial information under its own privacy policy and terms.

Olive Creek may receive confirmation of payment, the amount, transaction reference and limited billing information needed to manage your booking.

Unexpected changes to payment instructions should always be verified directly with Olive Creek before payment is made.

 

10. Website Cookies

Cookies are small files stored on a device when a website is visited. They may be used to enable website functions, remember preferences, measure usage or support embedded services.

The Olive Creek website may use:

Essential Cookies

These support security, form operation, consent preferences and other functions required for the website to work.

Preference Cookies

These may remember settings or choices made during a visit.

Analytics Cookies

Where enabled, these help us understand how visitors use the website and which pages are most useful.

Marketing Cookies

These may be used only where relevant marketing tools are active and appropriate consent has been provided.

Non-essential cookies should be managed through the website’s cookie-consent banner. You may also control or delete cookies through your browser settings.

Disabling certain cookies may affect some website functions.

 

11. Analytics and External Content

Subject to your cookie choices, Olive Creek may use website analytics to understand visitor numbers, traffic sources and page performance.

The website may also contain third-party content or links, such as:

• Online maps
• Videos
• Social-media links
• Payment pages
• Travel or tourism resources

When you interact with an external service, that provider may collect information under its own privacy policy. Olive Creek is not responsible for the privacy practices of third-party websites.

 

12. Email, WhatsApp and Telephone Communications

Information sent through email, WhatsApp or another communication platform is also subject to the security and privacy practices of that provider.

Avoid sending highly sensitive information through an unsecured channel unless requested and appropriate arrangements have been made.

Olive Creek may retain relevant correspondence as part of an enquiry, booking or guest record.

 

13. Marketing Communications

Olive Creek may send news, retreat information or promotional communications where:

• You have chosen to receive them
• You are an existing guest and the communication is permitted by law
• Another lawful basis applies

You can unsubscribe through the link provided in an email or contact us directly.

You may object to direct marketing at any time. The Mauritius Data Protection Office specifically recognises the right to object to direct marketing, including associated profiling.

Transactional messages about an enquiry, quotation, payment or confirmed stay are not marketing communications and may still be sent when necessary.

 

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention may depend on:

• Whether an enquiry becomes a confirmed booking
• The nature of the service provided
• Continuing care or follow-up requirements
• Accounting and tax obligations
• Medical or professional recordkeeping requirements
• Insurance or legal claims
• Safety and complaint-management needs

Information that is no longer required will be securely deleted, destroyed or anonymised, subject to applicable legal and professional requirements.

Mauritian data-protection principles require information to be kept in an identifiable form for no longer than necessary for the purpose for which it is processed.

 

15. How We Protect Information

Olive Creek takes reasonable technical and organisational steps to protect information against:

• Unauthorised access
• Accidental loss
• Improper disclosure
• Alteration
• Misuse
• Destruction

Measures may include restricted access, account security, secure transmission, backups, staff confidentiality and appropriate controls for service providers.

No website, email service or storage system can be guaranteed to be completely secure. Guests should use caution when deciding what information to send through online forms or electronic communication.

 

16. Personal Data Breaches

If Olive Creek becomes aware of a personal-data breach, it will assess the incident, take reasonable steps to contain it and follow applicable notification obligations.

Under the Mauritius Data Protection Act, a reportable breach should be notified to the Data Protection Commissioner without undue delay and, where feasible, within 72 hours. Affected individuals must also be informed where the breach is likely to create a high risk to their rights and freedoms.

 

17. Your Rights

Subject to applicable law and any relevant exceptions, you may have the right to:

• Ask whether Olive Creek holds personal information about you
• Request access to that information
• Ask for inaccurate or incomplete information to be corrected
• Request deletion where there is no valid reason for continued processing
• Ask for processing to be restricted
• Object to certain processing
• Object to direct marketing
• Withdraw consent where consent is relied upon
• Ask for information about how your data is used and shared
• Raise a complaint about the handling of your information

The Mauritius Data Protection Office recognises rights of access, correction, erasure, restriction and objection.

Some rights may be limited where information must be retained for legal, medical, safety, contractual or professional reasons.

 

18. How to Exercise Your Rights

Send your request to:

Email: info@olivecreekwellness.com

Please use the subject line:

Privacy Request

We may ask for information needed to verify your identity and locate the relevant records.

We will respond within the timeframe required by applicable law. Where a request cannot be granted fully, we will explain the reason where legally permitted.

 

19. Information About Children

Olive Creek’s retreat programmes are primarily intended for adults.

Where information about a minor is needed for travel, accommodation or companion arrangements, it should ordinarily be provided by a parent or legal guardian.

We do not intend to collect sensitive personal information directly from a child without appropriate involvement and authority from a responsible adult.

Under the Mauritius Data Protection Act, rights relating to a minor may be exercised by a person with parental authority or an appointed guardian.

 

20. Automated Decision-Making

Olive Creek does not intend to make decisions about programme suitability, medical support or guest acceptance solely through an automated computer process.

Enquiries and relevant health information are reviewed by appropriate members of the Olive Creek team.

 

21. Photographs and Testimonials

Olive Creek will not publish a guest’s name, photograph, video, testimonial, health story or identifiable experience for marketing purposes without appropriate permission.

Where permission has been granted, you may contact us if you later wish to discuss how that material is being used. Withdrawal may not affect material already printed or lawfully published before the request was received.

Guests may not photograph or record another guest, consultation or treatment without permission.

 

22. Links to Other Websites

The Olive Creek website may contain links to websites operated by third parties.

This Privacy Policy does not control how those websites collect or use information. Review the privacy policy of the relevant third party before providing personal information.

 

23. Complaints

Please contact Olive Creek first if you have concerns about how your personal information has been handled.

Email: info@olivecreekwellness.com

We will review the concern and try to resolve it within a reasonable timeframe.

You may also have the right to submit a complaint to the Mauritius Data Protection Office, which is responsible for enforcing the Data Protection Act and investigating eligible privacy complaints.

 

24. Changes to This Privacy Policy

Olive Creek may update this Privacy Policy when:

• Its services or technology change
• New providers are introduced
• Data practices are updated
• Legal or regulatory requirements change

The latest version will be published on this page with an updated revision date.

Material changes may also be communicated through the website or directly to affected guests where appropriate.

 

25. Contact Olive Creek

Questions, requests or complaints about privacy may be directed to:

Olive Creek Wellness Retreat
Royal Road, Congomah
Mauritius

Email: info@olivecreekwellness.com
Telephone / WhatsApp: +230 5728 7110